What can I expect during a therapy session?

During a therapy session, you can expect a supportive environment to discuss your thoughts and feelings openly. Your therapist will help you explore issues, set goals, and learn strategies to cope and make positive changes in your life.

How does online therapy work?

Online therapy provides a convenient and effective way to receive mental health support from the comfort of your own home. Here’s an overview of the process:

1. Appointment Scheduling: After you schedule your session, you will receive email or text reminders containing a secure link to access your therapy session.

2. Virtual Connection via Zoom: At the scheduled time, simply click the link in your reminder to connect with your therapist through Zoom. This platform is user-friendly and designed for secure, confidential communication.

3. Comfortable Environment: You can choose a private and comfortable setting where you feel at ease to discuss your thoughts and feelings.

4. Accessibility and Flexibility: Online therapy eliminates travel time, making it easier to incorporate mental health support into your busy schedule.

5. Privacy and Compliance: Our platform is compliant with PHIPA, PIPEDA, LPRPSP, and GDPR regulations, ensuring that your personal information is handled securely and confidentially.

We encourage you to take this important step toward your well-being. Many clients find online therapy to be as effective as in-person sessions, and we are here to support you on your journey.

Is this service limited to Ontario only?

No, our services are not limited to residents of Ontario. We provide online therapy to clients WORLDWIDE! Our platform adheres to PHIPA, PIPEDA, LPRPSP, and GDPR regulations, ensuring that your personal information is managed securely and confidentially, regardless of your location. We welcome clients from all around the globe and are committed to supporting you on your journey to well-being.

What are your qualifications and experience?

I’m a Certified Nurse Psychotherapist (CPN/CNP) and a Registered mental health Nurse (RN) with 5 years of experience in providing mental health services. I hold a Bachelors degree in Registered Nursing from the University of Ontario Institute of Technology with an additional Certification of Nursing psychotherapy from the College of health Studies, and I continuously strive to pursue ongoing training and education to enhance my professional skills. I currently hold numerous certifications in mental health related topics including trauma informed care and Cognitive Behavioural Therapy.

What are my payment options?

We strive to make the payment process as convenient as possible for our clients. Here are the payment options available:

1. Accepted Payment Methods: We accept all types of credit cards for your convenience.

2. Payment Timing: Payments are required after each session, ensuring a straightforward and efficient process.

3. Insurance Receipts: If you have insurance coverage, please request a receipt at the end of your session. This can be used to submit a claim for reimbursement.

4. Privacy and Security: All transactions are processed through software that is compliant with PHIPA, PIPEDA, LPRPSP, and GDPR regulations, ensuring the security and confidentiality of your personal information.

If you have any further questions about payments, please feel free to reach out. We’re here to help!

How do I schedule an appointment?

Scheduling an appointment is simple and convenient. Here’s how you can do it:

1. Online Booking: Navigate to the "GET STARTED" section in the header of our website. Click on "BOOK APPOINTMENT NOW," which will guide you through the process of setting up your appointment.

2. Contact Form: Alternatively, you can complete the form under "CONTACT" or "GET STARTED." Once submitted, I will follow up with you to finalize your appointment.

Otherwise, you can schedule an appointment by calling my office at (289) 996-2976‬, and emailing me at hptherapy@gmx.com. I strive to respond to inquiries promptly.

We look forward to supporting you on your journey to wellness! If you have any questions, please don’t hesitate to reach out.

Is private psychotherapy covered under my insurance plan?

Private psychotherapy, is not covered under the Ontario Health Insurance Plan (OHIP). It can be covered under extended health care benefit plans. Contact your insurance company or employer to inquire about your specific plan. Inquire whether Certified Nurse Psychotherapist/Certified Psychotherapist Nurse (CNP/CPN) is covered. If you have a 'Health Spending Account' as part of your benefits, you may be able to claim through there. 

Some insurance companies that are covering Registered Nurse Psychotherapists include but not limited to Greenshield, The Johnson Group, OTIP, RNAO, NIHB, Nexgen, Desjardin, Empire Life, RTIP, Coughlin, myHSA, VAC, OTIP, and Manulife. Advocacy efforts are underway to ensure access to coverage for all. Should you learn you are not covered for my services, please email me and let me know. I have a letter that can be sent to help advocate for coverage.

Once you have paid for your session, you will be provide with a receipt that you can submit to your insurance company if you have insurance or if you are paying out of pocket to keep as a medical expense claim on your income tax return.

Are your services geared towards all faiths?

Our therapy services are open to individuals of all religious backgrounds and beliefs. I respect and value diversity, and my approach to therapy is inclusive and sensitive to the cultural and spiritual beliefs of each client. Whether you identify with a specific religion or not, my goal is to create a supportive environment where you feel understood and respected.